![]() If you are looking to cancel an order that you have placed, you can email us at the email address provided below. They are meant to be eaten anyway so we appreciate your understanding in regards to this. As this is inevitable for these certain items, we are unable to refund. We are unable to refund any items that have unfortunately been damaged in transit, our items leave our warehouse in pristine condition, and we try our best to ensure the items stay in pristine condition during transit, however, as these items are extremely delicate, they may break. Remember to send photos of the damage, the packaging, and any other details you have. If your order is opened or you believe it is missing items you need to contact us within 48 hours of the parcel being delivered - you must provide photographic evidence of the damaged packaging and damaged items within 48 hours or we are unable to submit a claim and unable to refund.Īny issues raised after this we are unable to investigate as too much time has elapsed since delivery. If an item is returned to sender, or refused for whatever reason, we cannot accept the items and they will have to be binned due to the nature of the items which means we are unable to refund so please ensure to accept your parcel. This refers to all products Freeze Dried Sweets sell as they are made to order. Freeze Dried Sweets fully complies with the Consumer Contracts Regulations 2013 legislation.įreeze Dried Sweets cannot accept any returns for perishable or bespoke goods. Freeze Dried Sweets is committed to providing all of our customers with THE best customer service.
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